HorsePower Brands is a portfolio company of franchise brands in the home services industry delivering first in class customer service and experiences. More importantly the services we provide are needed by all consumers across North America.

HorsePower Brands is looking to hiring an IT Specialist for our office located in Omaha, NE. We’re a rapidly growing company, and it’s important that you have an entrepreneurial mindset, a positive attitude toward embracing change and can manage while also prioritize multiple, concurrent projects.

We are looking to hiring an IT Specialist for our office located in Omaha, NE.

Perks:

• Tech Package provided to all new hires
• Fantastic Company Culture
• Flexible work schedule
• Company Events
• Unlimited PTO
• Benefits
• Cool SWAG!

Position Overview:

The IT Specialist will support staff and franchisees, set up laptops for new hires, train employees and franchisees on Microsoft Office 365/Teams/OneDrive; and understand and assist with network security and reliability. ​

Responsibilities: ​

• Provide Technical support to company staff and franchisees. (Troubleshoot computer issues for both Windows and macOS. Assisting end users with hardware set up. troubleshooting: monitors, keyboard, mouse, headsets, webcam.) 
• Conduct Technology Onboarding for franchisees (Microsoft Office Suite installation, Outlook – shared inboxes, email signatures, FAQs, MS Teams, and One Drive sync/file sharing properties.
• Support Franchisee access to IT systems, including Franchisee employee onboarding and offboarding
• Give IT 101 training to new employees 
• Triage and complete help desk tickets via Freshdesk. Take ownership of support issues and follow up on the status.
• Identify, diagnose, resolve, issues that arise with end users and systems. 
• Document and develop guides for end users, IT processes, and systems. 
• RMA, Repair laptops and computers. 
• Assisting with hardware/software inventory management and asset tracking 
• Install and update company software and hardware as needed 
• Aid with Dashboard and Analytics 
• Must possess a strong inclination for problem solving and attention to detail. 
• Designs, improves, documents, and advocates system improvements/processes. 
• Review security standards and company compliance of requirements, implementing security improvements 

Qualifications: ​

• A minimum of 2 years of professional experience in Microsoft 365 administration and IT support / responsible experience in related roles 
• Previous Desktop Support experience 
• Responsive and able to deliver the highest level of customer service 
• Azure Active Directory 
• Microsoft Office proficiency. 
• Excellent troubleshooting and problem-solving. 
• Excellent verbal, written and interpersonal communication skills. 

• Experience with supporting Microsoft apps on both android and iOS devices. 
• Experience with installation and configuration of Mac and PC related hardware such as printer, keyboard, mouse, and monitors 
• Communication skills 
• Must possess a strong inclination for problem solving and attention to detail. 
• Self-motivation, intellectual curiosity, and the ability to adjust quickly to changing priorities 
• Ability to work independently as well as in team settings, with a positive attitude and a team player mentality 
• Ability to work in a fast-paced, change oriented, "start-up" like environment 

Benefits:

• Medical, dental, vision, 401K, unlimited PTO

Other Duties:

• This job description is not a comprehensive list of all activities, duties or responsibilities that are required of the employee for this job and is subject to change at any time with or without notice.

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate may be required to climb ladders and get on roofs. The Associate should be able to stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Human Resources Department at 402.925.3112 ext 4.

HorsePower Brands, LLC, is committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

**EOE/E-Verify Employer**